Reference

Legal terms for India accounts

topbookies sets out how access, account use, data handling and request handling work when local law permits.

India-facing accessLocal law firstData handlingPayment records

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What this notice covers

topbookies Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

topbookies applies this notice to account use from India and to any request linked to your profile, device, cookies or payment trail. Access depends on local law and is available where local law permits. If a rule in your location is stricter than this page, we

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follow the stricter rule first. We may ask for identity checks before we change data, release records or close a request, because the record has to match the account and the payment trail. UPI, Paytm, PhonePe and Google Pay references can stay on file for verification,
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dispute handling and the retention period required by law. If you send us a correction or access request, we use the same trace to answer in writing and keep the case auditable. We do not treat this page as a promise that every service is available
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everywhere; the local rule, the payment partner and the account status decide what can be processed.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REQUEST ROUTES

Ways to send legal requests

For legal requests, send us the path that matches the issue. Email works for data access or correction requests, chat works for quick clarification from your account, and a written request helps…

Email request Send a written request for data access, correction or account closure from the address linked to your account. We use it to verify identity, trace the file and reply in writing.

Chat request Open chat from your account when you need a quick legal clarification. We can point you to the right form, confirm what documents we need and keep the reply attached to the case.

Written request For disputes, archived records or a change request, send a dated note with your account name, the payment reference and the action you want. That helps us match the record and respond in order.

DATA AND RETENTION

How we keep records safe

We keep this policy area tied to account actions rather than broad browsing. Data comes from what you submit, your device logs and payment references.

Data capture

We collect only the details you enter, the activity needed to run the account and the records created by deposits or withdrawals. For legal handling, we may also keep timestamps, device data and contact history.

Cookie use

Cookies help us keep you signed in, remember language and session choices, and measure whether a request was completed. You can clear them in your browser, but some legal pages or forms may not load as expected.

Account security

If you ask us to change sensitive details, we may request a fresh verification step before we process it. That protects the account and helps us avoid mistaken updates or unauthorised changes.

Retention period

We keep records only for the period needed for legal, tax, fraud, dispute or audit purposes, then delete or archive them under our retention rules. Some logs may remain longer if a case is open.

Change requests

To correct or update data, send the exact field you want changed and the current details on file. If the request affects payment records, include the UPI, Paytm, PhonePe or Google Pay reference.

Contact trail

Every request is handled through a trackable channel so you can confirm what was asked, when it was sent and how it was resolved. If you need a copy, ask for it in the same thread.

Common legal questions for your account

These questions cover access, data, corrections and the contact routes we use when something needs a legal check. If your situation depends on local law, we will follow the rule that applies in your location and ask for the documents needed to confirm the account. You can use the same contact path for data access, payment references or a change request, and we will answer in writing where possible.

The law that applies is the one tied to your location and account activity. If a local rule differs from our page text, we follow the local rule and may ask for proof before acting.

We may keep the details you submit, device and session logs, contact history, and payment references linked to UPI, Paytm, PhonePe or Google Pay. We keep them only for the period needed for legal handling.

Yes. Send the field you want changed, the current value on file and any proof that supports the update. If the change affects identity or payment records, we may verify the account first.

Use the same contact route you used for your account, state that you want a data copy and name the sections you need. We may remove third-party data where law or privacy duties require it.

Cookies do not change your legal rights, but they can help us keep forms and sessions working while you complete a request. If you clear them, you may need to enter details again.

Access can change when local law, account checks or payment verification require it. If that happens, we will explain the reason and tell you which document or step is needed next.

Send a written request through email or chat from your account, include your name, account reference and the action you want. We keep the thread so you can follow the case from start to finish.

Legal terms for India accounts

Ways to send legal requests

How we keep records safe

Data capture

Cookie use

Account security

Retention period

Change requests

Contact trail

Common legal questions for your account

01 Which law applies to my account?

02 What records do you keep?

03 Can I ask for corrections?

04 How do I get my data?

05 Do cookies affect legal requests?

06 When can access change?

07 How do I contact the policy team?

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